WEB MENTION – LET'S BE YOUR ONLINE PR!
Every brand should consider the path of monitoring and listening to their audience online inorder to be able to follow the latest trend and be able to communicate with them in their target audience languages. This is the first rule of engagment that most businesses fail to accomplish when trying to hard sell their product or service, because
they fail to listen to what their target audience want and need. The web mention tool can assist SMEs to achieve this, by tracking and listening to every related post online that are pertinent to your searched queries and present to you a detailed data anlysis of your social sentiment score. This will help you to control your online reputation by
interacting with the content source or influencers behind the trend, either negative or positive reviews or opinions, the application will pull them in real-time and provide an analysis of the data for you to execute customer service and build customer relation too, while working around damage control on your online brand awareness.